Shipment & returns

Shipment with Track&Trace. Delivery time depends on destination country.

Please note that we do NOT ship to UK, Belarus, Russia. In case your country is not available in the checkout, please contact us before completing your order.

Please check your shipping address carefully before you complete the order. 

In case a package will be returned due to an incorrect address, the package will only be shipped again after address is confirmed and additional shipping costs are paid.

- You may return your order within 14 days (10 business days)

- The cost of returning is for yourself. An indication of the shipping costs can be found on www.post.nl

- You send the shipping confirmation including track and trace code the same day to [email protected]

- Trukado will transfer to you the total amount of the original order (including initial paid shipping costs, however paid payment costs like Klarna are excluded) within 5 days of receipt of the returned item.

- The article must be packed well and received without damage and / or dirt by Trukado

- The article must be returned undamaged, unused and, if reasonable possible, in undamaged original package and with original tags

- Should the damaged and / or dirt item be received by Trukado, Trukado has the right to hold a part of the amount or the total amount depending on damage and dirt

- If you receive your shipment in damaged packaging or the product itself is damaged, you need to inform us within 24 hours including pictures.

Shipment address:

Boutique Trukado

Textielweg 22 achterzijde

3812 RV Amersfoort

The Netherlands

 

Plerase send us track&trace to [email protected]